We know policies aren’t nearly as exciting as fresh lashes, glowing skin, or new jewelry—but they help keep everything running smoothly! Take a quick peek, and if anything leaves you wondering, just reach out and ask.

Lex Glo Esthetics Policies

Booking Fees

Version 1.0 Updated 10/01/2026

A booking fee of up to 50% of the service(s) total may be required at the time of booking. Appointments with no paid booking fee may be canceled.

Cancellations

Our goal is to provide each client quality services in a timely manner. If you need to reschedule for whatever reason, and especially if you are not feeling well, please contact us as soon as possible. When canceling or rescheduling 24 hours or more prior to your appointment time, any booking fee collected (if applicable) will be refunded or applied to your next appointment. Canceling less than 24 hours before your appointment time may result in a cancellation fee of up to 50% of the service total. Cancelations due to illness will be handled on a case by case basis and we may hold the booking fee for a future appointment.

Tardiness

Appointment times are as scheduled. Please be on time to your appointment. If you arrive 10 minutes or more after your appointment time, we will do our best to finish the service in the time that we have left, but we cannot guarantee a full service. If you need extra time, we can only provide that time if our schedule permits. Extra time will be billed in 15 minute increments at $25 each.

Infectious, Contagious, and Communicable Diseases

Per Florida Law: No person engaged in the practice of cosmetology or a specialty in a salon shall proceed with any service to a person having a visible disease, pediculosis, or open sores suggesting a communicable disease, until such person furnishes a statement signed by a physician licensed to practice in the State of Florida stating that the disease or condition is not in an infectious, contagious or communicable stage. Please cancel your appointment as soon as you are aware of an infectious, contagious, and/or communicable condition. If cancelation is within the 24-hour period before your appointment, the cancellation fee may be waived. 

Financial Responsibility

A booking fee equal to 50% of each service may be required to book. The balance is due at the time of service. At this time we do not offer payment plans.

Services

All service sales are final however, if you are unhappy with your service, please let us know and we will do our best to make it right. Your satisfaction is our priority.

Retail Sales

All retail sales are final. If you are unsure of a retail product, please purchase a sample to try out before purchasing a full size.

Permanent Jewelry Sales

Due to each piece being customized and sized especially for you, all permanent jewelry sales are final. Permanent Jewelry is made with high-quality, delicate chains, charms, and connectors designed for everyday wear, but like all fine jewelry, it is not indestructible. Please handle with care. Excessive force, snagging, or pulling may cause it to stretch or even break. We will attempt to repair broken pieces if possible. Should any additional materials be needed to repair, we may charge a nominal fee to cover supply costs. We cannot replace lost pieces. We only source high-quality sterling silver and gold filled chains, charms, and connectors. Sterling silver is a reactive metal, which means it can tarnish when exposed to certain elements. The most common cause is highly chlorinated pools and spas, but other factors such as well water, hot springs, perfumes, cleaning products, or even your natural skin pH may also contribute. The tarnish is only superficial and can be polished away. There will be no replacements or refunds due to sterling sliver tarnishing. Tarnishing can be cleaned with a polishing cloth or you may clean with dish soap diluted with water and a soft brush. The piece will also naturally clean itself with regular wear utilizing your body’s natural oils and friction. Gold filled is a thick layer of 14k gold mechanically bonded to a base metal (usually jeweler’s brass) using heat and pressure. Gold filled is NOT plated. Because the outer layer is physically fused rather than chemically electroplated, it will not flake, peel, or turn your skin green. Over time, the shine may dull slightly. You may clean gold filled pieces using the same methods mentioned above.

Payment Methods

We accept cash (may not have exact change), credit/debit cards, CashApp, and Venmo. We do not accept checks.

Minors

Children under the age of 10 are prohibited on the premises (for salon services) unless they are receiving a service. Children under the age of 18 receiving services in any location require a minor consent form to be completed by the parent or legal guardian, and the parent or legal guardian present at all times during the service. Consent forms will be on file for one year and must be renewed annually until the minor’s 18th birthday.

Intake and Consent Forms

Each new client and service requires the applicable intake and consent forms. Both will be valid for 1 year, will supersede any previous form or agreement for the same service, and must be renewed annually. If any information changes, you must complete new forms. For minor clients, each form must be completed and signed by the minor client's parent or legal guardian. In addition to the applicable intake and consent form, a parental consent form will be required for the minor.

Pets (in salon)

Per Florida law, pets are prohibited in salon. Verified service animals may be allowed. Please contact us before booking.

Right of Refusal

We reserve the right to refuse service to any individual or group as allowed by law at our discretion at any time.

Privacy

All information collected is used only for the purposes of contacting and servicing clients. We will never sale, rent, or share our client’s information unless written permission is given, or by court order. Only Alexis Driggers, LE, Lex Glo Esthetics, LLC. employees, and our booking and payment providers have access to your appointment, contact and health information, and payment history. We greatly appreciate your cooperation in providing us with the information we need to best serve you.